1. You can make that image/content update yourself
A lot of website developers will create a website that is very technical and complex, this way, when you want to make a change to images or content on your website once the keys have been handed over, its way to difficult to make the changes yourself. Here at Accentuate we don’t believe in this practice, as part of our mission to Make Tech Human Friendly, we offer our technical know-how along with training videos, live training and support to help you go at it yourself. To compliment this we use easy to use interfaces with our web builds to make it all the more easier.
2. When something isn’t working
“You’re website has gone down, but mercury is in retrograde, so that explains why...”
Some agencies will glaze over technical issues and not always explain what has gone wrong or go to the other extreme in explaining what has gone wrong with so much technical jargon that the customer has no idea what has happened. When you join us at Accentuate on a customer journey, we will treat you as we would expect to be treated, with honesty. If something has or is about to go wrong with a project (as is the nature with all things technology), we will be the first to contact you and explain as best we can using non techy language what has happened and explain to you our plan to get things back up and working.
3. Search Engine Results cannot be a guaranteed
We see time and time again that agencies guarantee to get you to the top of google and guarantee your shiny new website will generate 1000’s of sales. No agency, or other person for that matter, can guarantee these kinds of results, the landscape of google rankings and how to drive the right traffic to your website is forever being tweaked and changed and upgraded. Therefore our guarantee to our customers, is that we will always deliver you the best customer journey, and implement the best strategy at the current time to drive the right traffic to your website.
If you resonate with any of the above with your current agency and are looking for a fresh new take on digital agencies, we would love to have you on board. To make this easier we have pulled together our most requested services into easy to understand packages to suit your current business.
